Competitive Intelligence in Law Firms: How Can You Begin?
Not a spy game, CI is information gathered and analyzed to identify ways to improve client service and further develop relationships. Regardless of your role within the firm, adopting CI skills can make you an indispensable member of the client development team.
1. Define competitive intelligence. Simply put, CI is the gathering, analyzing, and managing of large amounts of information about competitors, clients, and the business environment in which you operate. When this competitive data is analyzed, firm leaders have an opportunity to enhance client service and influence law firm profitability.
2. Define the role that competitive intelligence will play in your firm. Successful competitive intelligence in law firms resides at the intersection of library, marketing, business development, and strategy and planning. With all of the data available—both inside (billing, knowledge management) and outside (news, litigation, financials, relationships)—the more departments with varying skill sets working on CI, the better.
3. Define the context of CI for your firm. Look within the firm at its structure and organization. Where can competitive intelligence data help identify new areas to secure business and influence client service and retention? A close analysis should uncover common threads among types of clients and industries represented. Look at length of time clients have been with the law firm; then compare what’s happening in an industry with the clients on your roster. In addition, examine your competitors’ client base. Is anyone within your firm targeting what firms across the street are doing? Lastly, look within the firm to draw parallels among each department working on business development. Would a CI function help unify that effort and influence results?
4. Start with a SWOT. Always know your firm’s strengths, weaknesses, opportunities, and threats. This information is helpful in responding to potential new business. Using competitive intelligence, a firm can anticipate which competitors are also vying for the business, how your firm compares, and how best to position firm strengths while playing up others’ weaknesses.
5. Conduct scenario planning. Do you know what the legal marketplace will look like in three years, five years, ten years? No one knows for sure, but by going through a planning exercise, you may know more than you realize. With a CI function, you can foretell which scenarios are expected to unfold and then prepare for a response. By narrowing potential outcomes and building plans for them now, your firm can better prepare for the impact on future business.
6. Self promote. Brand, launch, and deliver CI within the firm. It doesn’t matter whether CI professionals are part of marketing or business development. What’s critical is to position the CI function to help grow the business development function and results. Detail some of the ways CI is expected to make a difference, such as smarter dog and pony shows, a more targeted client development process, an increase in wins.
7. Match CI with internal data. CI is often understood as external facing—an exploration of market landscape, competition, clients’ industries, performance, and other factors that contribute to knowledge intelligence. Match these insights with business intelligence (balance sheets, financial statements, billings). When considering how both sets of data contribute to firm profitability, more informed analyses can be made for future business growth.
8. Determine key intelligence topics. No one can focus on every topic or angle that affects business. As a team, explore the key factors, sources, and topical areas that align with your firm’s business model. Develop a top-10 list, which can easily be adjusted as time goes on, and then create an action plan to address each category. Analyze and make informed conclusions.
9. Purchase necessary tech tools. CI is best conducted with software tools that enable compilation of aggregate data. This type of technology helps monitor, alert, gather, and analyze market intelligence. Familiarize yourself with the tools and information resources available on the market and on the Web. Then explore and test the ones that seem right for you.
10. Attend key tradeshows and follow bloggers. The Society for Competitive Intelligence Professionals is an amazing resource on this topic. Law firms are a growing membership category there, and the high-level education and case studies from around the world can only stimulate your own intellectual growth. Finally, there are key legal bloggers on the CI topic. (One blog is www.Ciblawg.com.) Follow them, post remarks and get comfortable with this burgeoning professional category.